Meet the team


Phil Shaul

Phil Shaul MARLA, MNAEA– Director

In 2004 Phil set up City Lettings after spending 20 years at Norwich Union Insurance working as a Senior Operations Manager. Phil immediately gained the Technical Award in Residential Lettings and in 2011 passed his Level 3 Award in the Sale of Residential Property. Phil is passionate about property and keen to drive the business forward with a desire that the business will continue to grow rapidly yet maintain its local reputation for customer service excellence.




Marianne London

Marianne London FARLA, Senior Lettings Negotiator

Marianne joined City Lettings in October 2012 having previously worked for over fifteen years with Bush Property Management in Norwich.  Marianne is a Senior Lettings Negotiator in the Lettings Team Leader dealing with a portfolio of properties. Marianne is a Fellow of the Association of Residential Letting Agents.


Ivan Jenner

Ivan Jenner FARLA, Senior Lettings Negotiator

Ivan is an ARLA qualified member of the team and joined City Lettings in March 2015 from Brown & Co., bringing with him many years of lettings and property management experience.  Ivan has the day to day management of a varied caseload of property whilst also dealing with landlord and tenant enquiries.


Viola Karolczyk

Viola Karolczyk MARLA, Senior Lettings Negotiator

Viola is a Senior Lettings Negotiator at City Lettings, managing a selection of properties within the portfolio. Viola joined City Lettings in April 2011 and has lived in Norwich since 2004 after moving from her native Poland, where she worked in the lettings industry. Viola recently passed her Level 3 Technical Award in Residential Lettings.




Christine Maxey

Christine Maxey, Senior Property Manager

Christine has been working with City Lettings since December 2011. Christine initially joined on a temporary basis to cover maternity leave and the rest is history as they say. Christine now works in the Property Management Team where her 24 years of industry wide experience gained in several independent Norwich based Letting Agents is invaluable.


Di Hill

Di Hill, Property Manager

Di works within our Property Management Team, ensuring all legislation is complied with and properties are maintained to the highest standards. Di works part time on a Monday, Wednesday and Friday. Di joined City Lettings in April 2011 from a background in the financial sector. Di has a great deal of property management experience having managed her own property portfolio for several years.




Sarah Hull

Sarah Hull – Finance Director

Sarah, who is a partner in City Lettings, is responsible for the day to day financial management of the business and for ensuring that client money is handled in accordance with ARLA (Association of Residential Lettings Agents) guidelines. Sarah works part time on Monday, Wednesday and Friday and heads up the Accounts Team.


Glinys Banks

Glinys Banks, Financial Controller

Glinys joined City Lettings in March 2013 having previously worked in the insurance industry for most of her career.  Glinys is responsible for the collection of rent, including chasing late rents and for ensuring Landlords are paid on time.  Glinys works part-time on Monday, Tuesday and Thursday.