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Professionalism
City Lettings (Norwich) Ltd are members of the Association Of Residential Letting Agents (ARLA), the National Federation Of Property Professionals (NFOPP), the Property Ombudsman (TPO), the Tenancy Deposit Scheme (TDS) and the Eastern Landlords Association (ELA). These memberships provide our landlords and tenants with an assurance that they will receive the highest levels of customer service.
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Extensive Same-day Marketing
85% of tenants do their initial property search on the web. City Lettings advertise on all of the major property portals including Rightmove, Propertylive, Lettingsearch, Homes24, Propertyindex, Globrix, Zoopla and many more. In addition, your property is displayed in our prominent shop window and marketed on the same day to ensure that we don't miss out on a tenant who satisfies your criteria.
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Extended Opening Hours
40% of our viewings are carried out on Saturdays or outside normal "nine to five" opening hours, thus ensuring we do not miss out on finding the right tenant for your property. In addition, all of our viewings are accompanied by an experienced member of our team.
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High Calibre Staff
City Lettings have assembled a team of high calibre, qualified and motivated colleagues who thrive on the challenge of letting your property as quickly as possible to the right tenant. Our innovative Case Management approach ensures that you have access to the same team member throughout your let, thus enhancing relationship, trust and most importantly service.
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Eco-Friendly
City Lettings have taken extensive steps to reduce our carbon emissions. All our cardboard, plastic and glass bottles, and shredded paper are recycled. The levels of heating and electricity usage for our premises have been reduced year on year and within our fleet we have cars with the 3rd lowest emission rating in their class.
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Floor Plans
City Lettings are one of only a handful of Letting Agents in Norwich who provide a floorplan of your property at no extra charge.
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St. Martin's Housing Trust
For the past four years a percentage of City Letting's profits have been donated to the St Martins Housing Trust which has a 30 year history of striving to address the needs of single homeless people in Norwich & Norfolk. For more details see www.stmartinshousing.org.uk
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Recommendations
Over 75% of our business is received through recommendation. Need we say more!
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Comprehensive Management Service
Our Property Management Service is more thorough than our competitors. Our Property Managers inspect your property after the first three months of every tenancy and then every four months thereafter and provide you with a written report. We have experienced and qualified contractors on call 24/7 to ensure that your property is maintained to the highest standards, further increasing the chances of your tenants renewing.
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Staff to Property Ratio
We have a higher ratio of staff to managed property than any other Letting Agent in Norwich thus ensuring that every effort is made to let your property as quickly as possible and to ensure that any necessary maintenance is carried out promptly.
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Tailored Service
Whilst we have three "off the shelf" services, Property Management, Rent Collection and Tenant Finding, we are also able to tailor our service to meet your exact requirements so if you would like us to just advertise your property, provide you with an inventory, reference a tenant or simply draft a new contract for you, then that's what we will do. We pride ourselves in meeting your exact needs! You can select any module of our service to build a letting package to suit you!
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Buy to Let Advice
At City Lettings we have over ten years experience of the Buy To Let market in Norwich and we are happy to share this experience and provide you with advice on potential property purchases.
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