Tenants

Over the last few years City Lettings have tailored and fine tuned the service they offer to ensure that it doesn't just satisfy the landlords but that it also delights our Tenants and ensures that they are comfortable and happy in their new home. We aim to make the moving process as seamless as possible. The following list is just a few of the key benefits of renting through City Lettings which sets us apart from our competitors


We listen to your requirements. In addition, we provide you with a feedback form following your move and we listen and act on your feedback on how to improve our service.	Our tenancy agreement is thorough and written in plain English.

We handle all of your referencing ourselves which means that we have total control over the process and can complete references quickly.	There are no hidden fees, we have just one application fee and one small renewal fee and that's it!

We have a 24hr Tenant Helpline in the event of heating failure or a water escape emergency.	We have specific staff and qualified contractors who co-ordinate property repairs, ensuring that you have one point of contact who is acting for you.

We are members of ARLA (the Association Of Residential Letting Agents), which means that we adhere to a strict code of conduct and always have qualified and knowledgeable staff to help with any enquiry.	We carry client money bonding which means that your money is protected at all times against fraud, misuse or theft whilst in our possession.

In the unfortunate event that you are unhappy with our service we have a clear complaints procedure and we are voluntary members of the Property Ombudsman.	We read the meters and notify all of the Utility Companies and the Council of your move, leaving you with more time to focus on the important things.